Política de reembolso

Return & Refund Policy

🕒 Return Period

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

📦 Return Conditions

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused, with tags, and in the original packaging

  • Accompanied by a receipt or proof of purchase

✉️ How to Start a Return

To start a return, please contact us at info@starryhair.com.

Returns must be sent to the following address:
International Arts & Crafts City, Chengyang District, Qingdao, China

⚠️ Items sent back without first requesting a return will not be accepted.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

💥 Damaged or Incorrect Items

Please inspect your order upon delivery.
If the item is defective, damaged, or if you received the wrong item, contact us immediately at info@starryhair.com so we can evaluate the issue and make it right.

🚫 Non-returnable Items

We do not accept returns on the following:

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Sale items

  • Gift cards

  • Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, feel free to contact us.

🔄 Exchanges

The fastest way to get the item you want is to return the item you have and make a separate purchase for the new one once the return is accepted.

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be returned in their original condition: unworn, unused, with tags, and in the original packaging.

💰 Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@starryhair.com.